We're here for you after The Build

Explore Your Warranty Coverage

Understanding your warranty should be easy. We’ve made all the details available for you to review at any time, so you’ll know what’s covered and how we’ll assist if you ever need support.

View Your Warranty Book
How to Submit a Service Request

First time submitting a request? No problem. You can follow our simple step-by-step process below:

  1. Watch our quick tutorial video to see how to navigate the warranty submission process via our portal.
  2. Fill out the online form with your project details, contact information, and a description of the issue.
  3. Submit your request — our team will review it and follow up with next steps as quickly as possible
Submit a Warranty Request

If something in your home needs attention, we’re just a click away. Use the link below to access our secure online service portal and submit your warranty request. Our team will review your request and follow up with next steps as quickly as possible.

Submit Your Request Here

At Duncan Family Homes, we treat every home as if we were building it for our own family. From the first conversation to the day we hand over the keys—and long after through our warranty support—we’re committed to honest communication, quality craftsmanship, and building relationships that last. Your home is more than a project to us; it’s a reflection of the trust you place in our family.

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